Shipping Policy

Welcome to Velmora. We aim to provide a smooth and reliable delivery experience for customers in the United Arab Emirates. Please review our shipping information before placing an order.

1. Shipping Destination

Velmora primarily serves customers in the United Arab Emirates. Available delivery destinations will be displayed during checkout or confirmed by our support team.

2. Order Processing

After an order is placed, it is reviewed and prepared for fulfillment. Processing times may vary depending on product availability, supplier operations, payment confirmation, and order verification.

If an unexpected delay affects your order, we will make reasonable efforts to provide an update using the contact information supplied at checkout.

3. Delivery Estimates

Delivery estimates depend on the product, supplier, destination, and shipping service selected. The estimated delivery timeframe, where available, should be checked on the relevant product page or confirmed with our support team before ordering.

Delivery estimates are not guaranteed dates unless explicitly stated as such. Delays may occur because of weather, public holidays, customs procedures, carrier disruptions, or other circumstances outside our reasonable control.

4. Shipping Fees

Applicable shipping fees will be displayed at checkout or communicated before the order is confirmed. Any free-shipping offer will apply only where its stated conditions are met.

5. Order Tracking

Where tracking is available, tracking information will be provided once it becomes available from the shipping provider. Tracking updates may take some time to appear after dispatch.

If you have not received tracking information or need help locating your parcel, please contact our support team with your order number.

6. Incorrect Shipping Details

Customers are responsible for providing accurate shipping information when placing an order. Please contact us immediately if you notice an error in your delivery address.

We cannot guarantee that an address can be changed after an order has been processed or dispatched. Any additional delivery charges or re-delivery arrangements will be communicated where applicable.

7. Failed Delivery

If a delivery attempt fails because the recipient is unavailable, the address is incorrect, or the shipment cannot be accepted, the shipping provider may arrange another attempt or return the parcel.

If this happens, contact us so we can review the available options. Additional delivery costs, if any, will be communicated before further arrangements are made, subject to applicable law.

8. Lost or Delayed Orders

If your order appears delayed or lost, contact us with your order number. We will review the available tracking information and coordinate with the relevant shipping or fulfillment provider.

9. Damaged Deliveries

If your order arrives visibly damaged, please take photographs of the packaging and product and contact us promptly. We will review the issue under our Refund & Return Policy and applicable consumer protection laws.

10. Contact Us

For shipping and delivery questions:

Velmora
Email: furniturevero@gmail.com
Phone: 0505287691
United Arab Emirates