Privacy Policy
At Velmora, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or place an order.
1. Information We Collect
When you visit our website, contact us, or place an order, we may collect the following information:
- Your full name and contact details.
- Shipping and billing addresses.
- Email address and phone number.
- Order details and purchase history.
- Payment confirmation and transaction-related information processed through payment providers.
- Website usage information, including device details, browser information, and cookies.
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders.
- Arrange shipping and delivery.
- Send order confirmations and delivery updates.
- Respond to questions and customer support requests.
- Improve our website, products, and shopping experience.
- Prevent fraud and protect our business and customers.
- Send promotional communications where permitted by law and, when required, with your consent.
3. Sharing Your Information
We may share relevant information with trusted service providers when necessary to operate our business. These may include Shopify, payment processors, shipping companies, fulfillment partners, and customer support providers.
We do not sell your personal information to third parties for their own independent marketing purposes.
4. Cookies and Website Technologies
Our website may use cookies and similar technologies to operate the shopping cart, remember preferences, understand website traffic, and improve your experience. You can manage cookies through your browser settings, although disabling certain cookies may affect website functionality.
5. Data Security
We take reasonable measures to protect your personal information against unauthorized access, misuse, loss, or disclosure. However, no online system or electronic transmission can be guaranteed to be completely secure.
6. Data Retention
We retain personal information for as long as necessary to fulfill orders, provide customer support, meet applicable legal and accounting obligations, resolve disputes, and protect our legitimate business interests.
7. Your Privacy Rights
Depending on applicable law, you may have the right to request access to, correction of, or deletion of your personal information, or to object to certain processing activities. Some information may need to be retained where required by law.
8. Third-Party Services
Our website may use third-party services or link to external websites. Their privacy practices are governed by their own policies, and we encourage you to review those policies when using their services.
9. Children's Privacy
Our website is not intended to knowingly collect personal information from children in circumstances where parental consent is required. If you believe a child has provided personal information improperly, please contact us.
10. Changes to This Policy
We may update this Privacy Policy when our business practices, services, or legal requirements change. The revised version will be published on this page with an updated effective date where appropriate.
11. Contact Us
If you have questions about this Privacy Policy or your personal information, please contact us:
Store: Velmora
Email: furniturevero@gmail.com
Phone: 0505287691
Market: United Arab Emirates