Refund & Return Policy

At Velmora, we want you to have a positive shopping experience. If there is a problem with your order, please contact our support team so we can review your request and help you find an appropriate solution.

1. Return Requests

Please contact us within 7 days of receiving your order to request a return. Include your order number, a description of the issue, and clear photographs or videos if the product is damaged, defective, or incorrect.

Return eligibility is subject to applicable consumer protection laws and the circumstances of your order. This request period does not limit any mandatory rights you may have under applicable law.

2. Eligible Return Reasons

You may contact us if:

  • You received a damaged or defective product.
  • You received an incorrect item.
  • Your order has a significant issue that was not disclosed in the product description.
  • You wish to return an eligible item in accordance with our policy and applicable law.

3. Condition of Returned Products

Where applicable, products requested for return should be unused, in their original condition, and accompanied by their original packaging, accessories, and proof of purchase.

Some products may have special return requirements for hygiene, safety, or other legitimate reasons. Any exclusions will be applied subject to applicable law and will not override mandatory consumer rights.

4. Damaged, Defective, or Incorrect Items

If your product arrives damaged, defective, or incorrect, please contact us as soon as possible. Provide your order number and supporting photographs or videos so we can assess the issue.

Depending on the circumstances and applicable law, we may offer a replacement, repair, refund, or another appropriate resolution.

5. How to Request a Return

To request a return:

  1. Email furniturevero@gmail.com or contact us at 0505287691.
  2. Provide your order number and the reason for your request.
  3. Include photographs or videos if relevant.
  4. Wait for our instructions before sending any product back.

Please do not send products to an address that has not been confirmed by our support team.

6. Refund Processing

Once a return or refund request has been reviewed and approved, we will explain the next steps. Approved refunds will generally be issued through the original payment method where possible.

The time required for a refund to appear in your account may depend on your bank or payment provider. We will communicate any relevant processing information when your request is approved.

7. Return Shipping Costs

If an item is defective, damaged, or incorrect, we will explain the appropriate return or resolution arrangements in accordance with applicable law.

For other eligible returns, responsibility for return shipping costs will be communicated before the return is completed, subject to applicable law.

8. Cancellations

If you wish to cancel an order, contact us as soon as possible. Orders that have already been processed, dispatched, or handed to a shipping provider may not be cancellable through our standard cancellation process. Your rights under applicable law remain unaffected.

9. Contact Us

For return, refund, or cancellation requests:

Velmora Customer Support
Email: furniturevero@gmail.com
Phone: 0505287691
United Arab Emirates